Terms and Conditions

Last update – September, 2024.

BOOK YOUR ITALY by Travel-Lab S.a.s. di Costa Stefano e C.
Località Fornace, 194 – 43032 Bardi (PR)
E-mail: info@bookyouritalyonline.com

Auth. License with Det. Prov. VA n. 796 on 07th march, 2011
Iscrizione Reg. Impr. CCIAA PR – N. REA PR-272968
Insurance UnipolSai Assicurazioni – Pol. N. 1/72930/319/100244664
Insurance Fondo di Garanzia con NOBIS Assicurazioni – Pol. N. 6006000427/L

TRAVELER’S WITHDRAWAL

1) The traveler may withdraw from the tourist package contract at any time before the start of the package, with a refund to the organizer for the costs incurred, which are reasonable and justifiable. The organizer must provide the traveler with an explanation of the amount of these costs if requested by the traveler.

2) The tourist package contract may provide for reasonable standard penalties for withdrawal, calculated based on the timing of the withdrawal from the contract, the expected cost savings, and the anticipated revenue from reallocating the tourist services.

3) In the absence of specific standard withdrawal penalties, the amount of the withdrawal penalties corresponds to the price of the package reduced by the cost savings and revenue derived from the reallocation of tourist services.

4) In the event of unavoidable and extraordinary circumstances occurring at the destination or in its immediate vicinity that have a substantial impact on the execution of the package or on the transport of passengers to the destination, the traveler has the right to withdraw from the contract before the start of the package without paying withdrawal fees and to receive a full refund of the payments made for the package, but is not entitled to additional compensation.

5) The organizer may withdraw from the tourist package contract and offer the traveler a full refund of the payments made for the package, but is not required to pay additional compensation if:
a) the number of people enrolled in the package is less than the minimum required by the contract, and the organizer communicates the withdrawal from the contract to the traveler within the deadline set in the contract, and in any case no later than twenty days before the start of the package for trips lasting more than six days, seven days before the start of the package for trips lasting between two and six days, and forty-eight hours before the start of the package for trips lasting less than two days;
b) the organizer is unable to perform the contract due to unavoidable and extraordinary circumstances and communicates the withdrawal from the contract to the traveler without unjustified delay before the start of the package.

6) The organizer proceeds with all refunds as required under paragraphs 4 and 5, or, concerning paragraphs 1, 2, and 3, refunds any payment made by or on behalf of the traveler for the package after deducting reasonable expenses, without unjustified delay and in any case within fourteen days from the withdrawal. In cases referred to in paragraphs 4 and 5, the resolution of functionally related contracts with third parties is determined.

10bis. TRAVELER’S WITHDRAWAL (Standard Cancellation Fees for Services Booked Online via www.bookyouritalyonline.com)

In the event of cancellation of an online booking made by the customer, Travel-Lab/BookYourItaly will apply the following penalties:

  • Up to 15 working days before the start of the booked tourist service: Full refund of the amount booked.
  • From 14 to 7 working days before the start of the booked tourist service: Refund of 50% of the total amount booked.
  • From 6 to 0 working days before the start of the booked tourist service: No refund.

For the calculation of days applicable to the following conditions:

  • The day of the booked tourist service is never counted.
  • The day starts at 00:00 and ends at 24:00 according to the time zone in Italy (GMT +1).

The refund will be processed by Travel-Lab/BookYourItaly within 30 working days, by crediting the credit card used by the customer for the online booking.